Background
SmartSalary is one of Australia's largest outsourced salary packaging companies. SmartSalary specialise in servicing large corporate clients, Commonwealth and State Governments, major health care groups and other Public Benevolent Institutions.
Business Challenge
SmartSalary were looking at expanding their business through acquisition. They required assistance with ICT Due Diligence and also with the development of a CRM Strategy to help define the requirements and business justification for a proposed technology solution to improve its ability to manage relationships with customers.
Results
CMC were engaged to conduct ICT Due Diligence on 3 companies prior to SmartSalary deciding on the successful acquisition target. CMC also developed the CRM Strategy and Plan and this was then submitted for consideration and development as an in-house initiative.






