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Telephone:
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+61 (02) 9977 8338
+61 (02) 8456 5971 |
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AAPT – Business Analysis for Billing System
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| Vertical Market: |
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Telecommunications |
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| Area of Expertise: |
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Business Process Analysis and Requirements Definition |
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| Business Application: |
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Bill Presentation and Analysis System |
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Background
AAPT sought to deliver better service to corporate clients by providing facilities to view their accounts online, download call transactions and to provide end user analytical capability.
Business Problem
Competing Telecommunication companies were offering their corporate clients these capabilities as part of their differentiation from AAPT. AAPT needed to offer similar or superior capability to provide customers with the information they require.
Results
Requirements were scoped in detail and a market assessment conducted. Call Vision was selected and planned to be progressively implemented throughout AAPT. |
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