“I have worked with Combined Management Consultants and their senior consulting team on more than three (3) major projects. On each project, they have consistently exceeded my expectations. Not only did they supply expertise in the Manhattan software but they also had expertise and an in-depth and broad knowledge of Technology, Industry and Methodologies covering multiple fields. They added immense benefit to the PMO at Corporate Express and our ability in delivering on $10 million worth of projects on time and within budget.
CMC’s Senior Project Managers all had exceptional communication and leadership skills and their flexibility, dedication, hard work and creative solutions assisted us in meeting our aggressive implementation schedules. Their ability to adapt to our approach and to a diverse team of individuals and personalities all contributed to the success of our projects”.
David McBethManager - Project Management Office
Corporate Express
Background
Corporate Express is undertaking a number of business systems implementations including Manhattan WMS and SAP ERP.
Business Challenge
Corporate Express was assessing methodologies to improve quality of its data and the way knowledge was managed across the organisation. They also needed to revitalise the Data Governance Council and to define the goals and KPIs for the Data Governance Council (DGC).
It was also recognised that most of the organisation operated in data silos and that “enterprise” / common data sets and flows would be the scope of the DGC. Other areas that were considered to be in scope were Data Cleansing and Migration, Education and Training and developing data standards for new business models for wholesale and retail.
A key requirement was that this work would be conducted through new as well as existing Change Management activities.
Results
CMC was engaged to define the Master Data Management Strategy for Corporate Express. The DGC was reinstated and restructured. Data Council Stewards were established to deliver the goals and responsibilities of the group. CMC have been Chair of the DGC pending transition to internal resources.
An ongoing long term organisation structure and process was established and key deliverables were completed during the implementation phase which included documenting:
- Enterprise Data and Knowledge Management Charter Policies.
- Priorities for the introduction of Data Standards and processes and long term resolution of data quality issues.
- Metrics and KPIs for the quality of data across the major / priority data sets.
- Organisation Change Management and Communication Plan.
Work is continuing on facilitating, agreeing and defining the KPI’s for data standards and management and providing input into the development of training material for the Data Stewards.






