The foundation of our portfolio of skills is Strategic ERP Consulting and Advice, Project Management and Business System Evaluation and Selection expertise.
We offer the most value to organisations in the areas of:
ERP and Strategic Information Systems Planning
- Definition of ERP and Strategic Information Systems Plans focused on the preservation of existing investments in technology and for guidance in Project Portfolio prioritisation.
Program / Project Management
- Management and co-ordination of complex ERP projects including the implementation of packaged or custom built solutions.
Business System Evaluation and Selection
- Supply Chain, Back Office Financials, Manufacturing, Warehouse Management, Customer Experience Management, Sales Force Automation, Point of Sale and Business Intelligence.
- Business Scenario Development and Requirements Documentation.
- Preparation of Request for Proposal (RFP).
- Assessment of Responses and Scoring and Ranking.
- Guidance for Vendor Presentations.
- Commercials and Due Diligence Support.
Business Process Analysis and Requirements Definition
- Documentation of business processes, critical business scenarios, modelling and solution design.
- Establish business policies and procedures, including business process re-engineering and system work instructions.
- Business process reviews to establish optimal processes.
Independent QA Review of Complex ERP Implementations
- QA of project methodology and deliverables.
- Objective review sessions with executive managers, project managers, developers, implementation and user teams.
- Documenting issues surrounding project delivery, verifying business case projections and formulating recommendations.
Steering Committee Representation
- Ensure the requirements of stakeholders are met by the project's deliverables.
- Help balance conflicting priorities and resources.
- Review progress of the project and provide guidance to the Project Team.
- Assist with resolution of issues and management of risks.
- Check adherence of project activities to standards of best practice, both within the organisation and in a wider context.
- Facilitate resolution of challenges between the vendor and our client.
ICT Due Diligence
- Assessment of IT Strategy and Business Alignment.
- IT Staff and Team organisation.
- Policies and Processes.
- Disaster Recovery Plans, Access, Controls and Redundancy.
- Capital and Operational Expenditure Requirements.
- Review of key ICT 3rd Party and Vendor Relationships.
- Separation and Integration Issues.
- Risk and Customer Impact Assessment.
Business Case and Business Benefits Realisation Strategy Development
- Development of business cases to support the evaluation and assessment of systems and to assist in understanding the ROI and NPV of solutions to be purchased.
- Business Benefits Realisation is also a valuable tool for monitoring and tracking the benefits to be realised by the project.
Change Management, Transition and Training
- Assisting organisations with the challenges associated with ERP and technology implementations and the significant change such solutions can bring to the business and its people.
- Facilitation and negotiation as well as mentoring and skills transfer to client staff to gain early self sufficiency.
Test Management and Testing Methodology
- CMC has developed its own Collaborative Risk Based Testing (CRBT) Methodology, which ensures that quality business and technology solutions are delivered in the shortest possible time frame.
PMO Methodology Definition / Implementation
- Establishing appropriate templates, standards, processes and support for the Program Office requirements of clients and client projects.
- Mentoring, guidance and role definition are central to this element.
Quality Assurance and Post Implementation Reviews (PIR)
- QA of project deliverables and objective review sessions with executive managers, project managers, developers, implementation and user teams.
- Documenting issues surrounding project delivery, verifying business case projections and formulating recommendations.
Vendor and Tender Management
- Provision of specialist services in the management of external service providers, establishment of Service Level Agreements (SLA) and commercial due diligence and negotiations.
- SLA Compliance Monitoring and Review.
Consulting to Firms
- Firms such as KPMG (now BearingPoint), Ernst & Young (now CapGemini), Deloitte Consulting, Oracle, IBM GSA, Supply Chain Consulting (now Fujitsu), Acumen Alliance (now Oakton) and others have utilised CMC consultants as their own "staff" to lead their projects.
Management of Large Infrastructure Projects
- Design and rollout of standardised desktop and server architectures and deployment of Network Management Solutions.
Project and ICT Audits and Reviews
- Independent QA of project deliverables as well as Post Implementation Reviews (PIR's) are central themes to CMC's service offering.
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